After months of nervous fidgeting, Law Firms can now access information from ACC's Client Satisfaction Tool to see what clients are saying about them. It strikes me that those firms who are actively participating in their client's world (i.e. client surveys, alternative fee arrangements when requested, relationship partners doing the work) would already have a general sense of their client's feedback. Feedback, in all forms, is a valuable thing. But if you are relying on someone else to give you information rather than seeking it out yourself, in which circle are you playing?
Along the same theme, here are some great takeaways for individual partners from an Altman Weil, Inc. consultant:
The habits of highly effective law firm partners
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